FAQ

Where is CC & Company’s Costume Shop?

CC & Company’s Costume Shop in beautiful wine country Temecula, CA was closed early in 2011 after over 25 years of service, and will remain closed until further notice. CC & Co has since gone on to focus on their original specialty, Party and Event Entertainment. The idea behind Costumes4ACause.com was originally pioneered by CC & Company. During their 25 years of service they supported many charities by providing professional entertainers to their events and raised money for many organizations by giving a percentage of every sale to charity during their costume sales and promotions.

When CC & Company decided to close their costume shop in Southern California, a new business was created to continue raising money for charities as well as offering costumes for sale - Costumes4ACause.com was born. We’ve partnered with Costume Super Mart, who will be fulfilling all of our orders directly from their warehouse in New Jersey. Costumes are now available for purchase all over the country! A percentage of every sale through Our Costumes4ACause.com Store is donated to different charities that change throughout the year.

How can I suggest a charity to be featured?

We’re always looking for new causes/charities to support! We only regret that we are limited in the number of charities we may help by the number of months in the year. IMPORTANT NOTE: Charities for 2013 have already been scheduled, any new suggestions will be considered for our 2014 lineup. If you would like to request a charity you can:
- E-mail: costumes4acause@gmail.com
or
- Submit a suggestion through our Charity Suggestion page.

We look forward to hearing about your charity and will truly consider each for the future!

What Percentage (How Much) of Each Purchase Goes to Charity?

Costumes4ACause.com donates 50% of their share of each sale to the charities featured each month.

Where Are The Costume Orders Shipped From?

Costumes 4 A Cause has partnered with Costume Super Mart, who will be shipping your purchases directly from their warehouse in New Jersey. For questions about your shipments, please contact them directly at:
Costume Super Mart
Toll Free Phone: 866-369-5295
International Phone: 866-369-5295
Fax: 732-486-1197
E-mail: customerservice@costumesupermart.com
Click Here for More Contact Information

What is Your Return Policy?

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $5.99 will be deducted from the value of your returned item(s) when we process your credit.
You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.
All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed. Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.
Special Order Items and all Mascot Costumes are not returnable.


Who Should I Contact with Questions About Shipping/Orders/Returns/Products?

Costume Super Mart
Toll Free Phone: 866-369-5295
International Phone: 866-369-5295
Fax: 732-486-1197
E-mail: customerservice@costumesupermart.com
Click Here for More Contact Information

Who Should I Contact with Questions About Causes/Charities/Donations?

Costumes 4 A Cause E-mail: costumes4acause@gmail.com

If You Would Like To Place Your Order By Phone Because Of Online Security Concerns:

Please note that Costumes4ACause.com only receives commissions from online purchases ordered from Costume4ACause.com. If you would like a percentage of your purchase to be donated to charity, please order online. Thank you." You should know that the most secure way to provide us your credit card information is by placing your order online. Why? Because your credit card data is encrypted, or "jumbled", in way that cannot be decoded, except by our computers that receive the order. Plus our website is checked daily by Hacker Safe. This is a 3rd party service specializing in Internet security that helps us to know that your data is always protected. You should also know that when you place your order online, your credit card is never seen by a human being. The combination of these important facts, make online ordering the most secure method possible. Call us, toll free number at 866-369-5295. Select Option 1 and then select Option 1 again when prompted. However, if you would still like to place your order by phone there will be an additional $3.00 handling charge added to your order.

If You Would Like To Place Your Order By Phone Because Of Product Availability Questions:

Our ordering website accurately reflects real-time product inventory availability levels. If an item is in stock, it will say so on our site. And if it is out of stock, our website will say so also. On items with multiple sizes, you will know if a particular size is in stock or not when you try and add it to your shopping cart. However, if you would still like to place your order online, call us, toll free number at 866-369-5295. Select Option 1 and then select Option 2 when prompted. However, if you would still like to place your order by phone there will be an additional $3.00 handling charge added to your order.

If You Would Like To Place Your Order By Phone Because Of Delivery Date Questions:

We have a highly accurate IN HOME DELIVERY DATE CALCUATOR tool that will tell you the exact date you will receive your order. It takes into account everything - from time of day, to day of the week, and your location, to tell you exactly when you will receive your order. Click Hereto determine your home delivery date now! However, if you would still like to place your order online, call us, toll free number at 866-369-5295. Select Option 1 and then select Option 2 when prompted. However, if you would still like to place your order by phone there will be an additional $3.00 handling charge added to your order.

If You Would Like To Place Your Order By Phone Because Of Questions About Costume Sizes:

Each costume and accessory product page has a link to a size chart at the end of the product description. These size charts are specific to each manufacturer and are very accurate. In fact, it's what our customer service reps use. However, if you would still like to place your order online, call us, toll free number at 866-369-5295. Select Option 1 and then select Option 3 when prompted. However, if you would still like to place your order by phone there will be an additional $3.00 handling charge added to your order.

Order Tracking:

If you would like to check the delivery status of your order, you can track your order online on our ordering website. All you need is your order # and your zip code. Click Here to track your order online now! However, if you would still like to speak to one of our customer service representatives to track your order, call us, toll free number at 866-369-5295. Select Option 1 and then select Option 3 when prompted.

With your purchase Costumes 4 A Cause is helping to change lives - one costume at a time.

Click Here to Start Shopping and Benefit these Causes!

 

Comments are closed.